Privacy Policy

Complete Handyman Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, request estimates, book appointments, or engage our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

We collect information that you voluntarily provide to us, as well as information collected automatically through your use of our website:

Personal Information You Provide

• Name, email address, phone number, and mailing address (via contact forms, estimate requests, and booking forms)
• Service preferences and project details (via estimate requests and appointment bookings)
• Payment information (when you submit a deposit or pay for services)
• Communication preferences and any messages you send to us

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns on our website
• Referring website or search terms that led you to our site
• Cookies and similar tracking technologies (see Cookie Policy below)

We use the information we collect for the following purposes:

• To provide and manage our handyman services, including scheduling appointments and completing projects
• To process estimates, invoices, and payments
• To communicate with you about your appointments, estimates, and service inquiries
• To improve our website, services, and customer experience
• To send you promotional emails, newsletters, or special offers (only with your consent)
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure the security of our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share your information in limited circumstances:

• Service providers: We may share information with trusted third-party service providers who help us operate our website, process payments, or deliver services (e.g., Supabase for data storage, payment processors). These providers are contractually bound to protect your data.
• Legal compliance: We may disclose information if required by law, subpoena, or court order, or to protect our rights, property, or safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not share your information with advertisers, data brokers, or analytics companies for commercial profiling.

We store your data securely using Supabase, a secure cloud database platform. All data is encrypted in transit (via SSL/TLS) and at rest.

We implement industry-standard security measures to protect your information, including:

• Encrypted database connections and SSL/TLS encryption for all website traffic
• Row-Level Security (RLS) policies to prevent unauthorized database access
• Regular security audits and monitoring of our systems
• Limited employee access to personal data on a need-to-know basis
• Secure payment processing through PCI-compliant payment providers

While we take reasonable precautions, no system is 100% secure. We cannot guarantee the absolute security of your information transmitted over the internet.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

• Essential cookies: Required for the website to function properly (e.g., maintaining session state, form submissions)
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it
• Preference cookies: Remember your settings and choices (e.g., language preferences, video watch progress)

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain legal obligations
• Opt-out: You may opt out of receiving marketing communications at any time
• Portability: You may request your data in a structured, machine-readable format
• Restriction: You may request that we limit the processing of your data in certain circumstances

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: Retained for 7 years to comply with tax and accounting requirements
• Estimate data: Retained for 2 years for reference and follow-up purposes
• Appointment records: Retained for 3 years for customer service and warranty purposes
• Marketing data: Retained until you opt out or request deletion
• Website analytics: Retained for 26 months (aggregated and anonymized after that period)

After the retention period expires, we securely delete or anonymize your data.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete that information.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information (subject to exceptions)
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us with the subject line "California Privacy Rights Request."